RedClay News & Events
Red Clay Consulting finishes 2007 strong with 67% growth
December 10, 2007
RedClay Consulting announces new partnership with Lodestar Corporation
August 23, 2006
SecureWorks testifies to increasing revenue and customer loyalty with Pivotal
March 24, 2004
CRM experts predict 2009
SearchCRM.com's experts look forward to 2009 and what practitioners should prepare for and expect from CRM suites, SFA, contact centers and Web self-service.
CRM outsourcing attractive in recession
CRM outsourcing, both customer service and application management, is getting a closer look as companies seek to cut costs amidst the recession.
Call center 'soft skill' training pays off for Motorola
Putting engineers through customer service training has paid off in higher customer satisfaction and faster call handle times for one Motorola division.
Customer product reviews more prevalent, profitable
While some Web 2.0 technology may face adoption challenges in the coming year, Kingston Technology says customer product reviews have quickly improved conversion rates.
Data warehouse appliance no gamble for Foxwoods
Foxwoods decided on a Netezza data warehouse appliance to better analyze marketing campaigns, but first it had to load the data, which proved no easy task.
Ditching Siebel for Rimini Street CRM support the right move for Enable Holdings
Two years after dropping Siebel for Rimini Street CRM support, Enable Holdings is confident it made the right decision.
From LinkedIn to SharePoint, CIOs see Web 2.0 benefits
Midmarket companies are using Web 2.0 technologies and social networking platforms to deliver increased customer service without compromising security or compliance.
Poor customer service, not price, driving most customer churn, study says
As the global economy plunges into a recession, organizations may be better served by focusing on customer service rather than pricing, a study from Accenture suggests.
Salesforce.com and Google connect the clouds
Salesforce.com and Google have released developer tools tying Force.com to the Google App Engine and offered some previews of Spring '09.
Voices of CRM: RightNow's Greg Gianforte
In this podcast, Greg Gianforte, CEO of RightNow Technologies, discusses the economy, his visits to 200 RightNow customers and his company's latest software update.
